Frequently Asked Questions
Find answers to common questions about our services, scheduling, and what to expect when working with Williams Mechanical Services.
General Questions
Do you offer 24/7 or emergency service?
Yes, we provide service outside of normal business hours, including nights and weekends, when urgent issues arise.
Do you offer same-day service?
Same-day service is available when scheduling and technician availability allow.
Do you provide financing?
Yes, financing options are available for qualifying projects and services.
How do I schedule a service?
You can schedule a service by contacting our team through the website or by phone. We’ll gather a few details and coordinate next steps.
What areas do you serve?
We provide residential, commercial, and industrial services across Arkansas, with locations in Jonesboro, Jacksonville, and Atkins.
Commercial / Industrial
What types of commercial and industrial systems do you service?
We service a wide range of commercial and industrial HVAC and mechanical systems, from office and retail facilities, to manufacturing plants, warehouses, and large-scale operations.
Do you work in active or occupied facilities?
Yes, our crews are experienced in working in active environments and coordinate carefully to minimize disruption to operations.
Do you offer preventive maintenance for commercial and industrial systems?
Yes, preventive maintenance programs are available to help improve reliability, extend equipment life, and reduce unexpected downtime.
Can you support multi-site or route-based facilities?
Yes, we regularly support customers with multiple locations and route-based service needs.
Do you handle system upgrades and replacements?
Yes. We provide planning, installation, and coordination for system upgrades and full equipment replacements.
Residential
Do you provide residential HVAC services?
Yes, we provide residential heating and cooling service, including repairs, maintenance, and system replacements.
What should I do if my HVAC system stops working?
If your system stops working, contact us as soon as possible. We’ll help troubleshoot the issue and schedule service as quickly as possible.
Do you offer maintenance for residential systems?
Yes., routine maintenance helps extend the life of your system and improve performance. We can recommend a maintenance schedule based on your equipment.
Do you provide temporary solutions during repairs?
When needed, we can provide temporary solutions, such as portable cooling, to help maintain comfort while repairs are completed.
Safety and Compliance
What safety practices do your crews follow?
Safety is a priority on every job. Our crews follow established procedures including Lock Out / Tag Out, confined space entry, fall protection, and general jobsite safety practices.
Are your crews drug-free?
Yes, Williams Mechanical Services is a 100% drug-free workplace. Drug screening is required prior to employment, after accidents, and through random testing.
Do you comply with OSHA and EPA regulations?
Yes, our work is performed in compliance with applicable OSHA and EPA Regulations.
Are you licensed and insured?
Yes, Williams Mechanical Services is fully licensed and insured, and our work complies with applicable OSHA and EPA regulations.